Terms of service
TERMS OF SERVICE
Last updated: August 18, 2026
OVERVIEW
Welcome to Sol-vee.
The terms “we”, “us” and “our” refer to Sol-vee. Sol-vee operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies expressly incorporated into them, set out the terms on which you may access and use the Services and purchase products from us.
Please read these Terms carefully before using the Services or placing an order.
By accessing, browsing, interacting with or purchasing through the Services, you agree to be bound by these Terms and our Privacy Policy.
Nothing in these Terms affects any statutory rights that you may have as a consumer under applicable law.
SECTION 1 — ABOUT US AND CONTACT DETAILS
Sol-vee operates this online store.
You can contact us at:
hello.solvee@gmail.com
If we need to contact you, we may do so using the email address, telephone number, billing address or shipping address you provide when placing an order or creating an account.
SECTION 2 — ACCESS TO THE SERVICES AND ACCOUNTS
You may use the Services only for lawful purposes.
Where you create an account, you are responsible for ensuring that the information you provide is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.
You must not transfer, sell, assign or license your account to another person without our written permission.
If you believe your account has been compromised, please contact us as soon as reasonably possible.
We may suspend or restrict access to an account where we reasonably believe this is necessary to protect customers, our business, our systems or third parties.
SECTION 3 — AGE AND ELIGIBILITY
You must be legally capable of entering into a binding contract in order to place an order with us.
If you are under 18, you should only purchase from us with the involvement and permission of a parent or legal guardian.
Our products are intended for adult use unless expressly stated otherwise on the relevant product label or product page.
SECTION 4 — OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on the Services are accurate.
However, product colours, appearance, packaging or presentation may vary slightly from images displayed on your device because of factors including screen settings, photography, manufacturing changes and packaging updates.
We may update product descriptions, packaging, availability or specifications where reasonably necessary.
We reserve the right to discontinue a product or limit quantities where appropriate.
All products are subject to availability.
SECTION 5 — FOOD SUPPLEMENTS AND HEALTH INFORMATION
Certain products sold through the Services are food supplements.
Food supplements are not medicines and should not be used as a substitute for a varied, balanced diet and healthy lifestyle.
You should follow the directions, warnings and recommended usage stated on the product label.
Do not exceed the recommended daily intake unless advised by an appropriately qualified healthcare professional.
If you are pregnant, breastfeeding, taking medication, have an existing medical condition, are preparing for surgery, or have concerns about whether a supplement is suitable for you, you should seek advice from a doctor, pharmacist or other appropriately qualified healthcare professional before use.
Information provided through our website, advertisements, emails, social media or other materials is provided for general informational purposes only and is not intended to diagnose, treat, cure or prevent disease or replace professional medical advice.
Nothing on the Services should be treated as personalised medical advice.
Where we make nutrition or health claims, we aim to do so in accordance with applicable UK food and advertising rules.
You should seek urgent medical attention where appropriate rather than relying on information or products available through the Services.
SECTION 6 — PLACING AN ORDER
When you submit an order, you are making an offer to purchase the products shown in your order.
Receipt of an automated order acknowledgement does not necessarily mean that we have accepted your order.
A contract between you and us is formed when we confirm that your order has been accepted or dispatched, depending on the confirmation provided to you.
We may decline or cancel an order where reasonably necessary, including where:
• a product is unavailable;
• payment cannot be authorised;
• pricing or product information contains an obvious error;
• we reasonably suspect fraud or unauthorised activity;
• we cannot deliver to the address provided;
• legal or regulatory requirements prevent us from fulfilling the order.
If we cancel an order after payment has been taken, we will refund the relevant amount to your original payment method.
Please review your order carefully before submitting it.
If you need to make a change or cancellation request, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered fulfilment or dispatch.
SECTION 7 — PRICES, TAXES AND PAYMENT
The price charged will be the price displayed at checkout when your order is submitted, subject to correction of obvious pricing errors.
Prices may change from time to time without affecting orders already accepted.
Any applicable taxes, delivery charges or other charges will be shown at checkout before you place your order, where required.
You agree to provide accurate and complete billing and payment information.
You confirm that you are authorised to use the payment method supplied.
Payments may be processed by Shopify Payments or other third-party payment providers.
We do not necessarily receive or store your complete payment-card details.
SECTION 8 — PROMOTIONS AND DISCOUNTS
We may offer promotions, discounts, bundles, introductory offers or promotional codes from time to time.
Additional terms may apply to a particular promotion.
Where promotional terms conflict with these Terms in relation to that particular promotion, the specific promotional terms will take precedence.
Unless otherwise stated:
• promotional offers cannot be exchanged for cash;
• discounts cannot necessarily be combined;
• offers may be limited by date, stock availability, customer or territory;
• we may withdraw or amend a promotion before an order is placed.
We will not retrospectively reduce the price of an order merely because a promotion becomes available after that order has been placed.
SECTION 9 — SUBSCRIPTIONS AND RECURRING PAYMENTS
Where a product is offered on a subscription basis, the relevant subscription frequency, price, renewal terms and any applicable discount will be displayed before you complete your purchase.
By selecting a subscription option, you authorise recurring charges to your chosen payment method in accordance with the subscription terms presented at checkout.
Your subscription will continue and renew automatically until cancelled, unless a fixed term or other arrangement is expressly stated.
Renewal dates and amounts may vary where permitted by the subscription terms, for example where you change products, quantities, delivery frequency, discounts or shipping details.
Where we change the recurring price of a subscription, we will provide notice where required by applicable law and the terms of the subscription.
You may manage or cancel your subscription using the methods made available through your customer account, subscription portal or by contacting us.
Cancellation of a subscription prevents future recurring charges but does not automatically cancel or refund an order that has already been processed or dispatched.
Any minimum commitment or special subscription condition will be disclosed before purchase where applicable.
Your statutory rights remain unaffected.
SECTION 10 — SHIPPING AND DELIVERY
Delivery times displayed on the Services are estimates unless we expressly state otherwise.
We will use reasonable efforts to dispatch and deliver orders within the estimated timeframe.
Delays may occasionally occur because of circumstances outside our reasonable control.
Where UK consumer law applies, goods remain at our risk until they come into your physical possession, or the physical possession of a person identified by you to receive them, except where you independently arrange a carrier that was not offered by us.
If an order is lost or damaged before delivery to you, please contact us so that we can investigate and provide an appropriate remedy where required.
You are responsible for providing a complete and accurate delivery address.
If a delivery fails because you supplied an incorrect or incomplete address, additional delivery charges may apply where legally permitted.
Nothing in this section limits any rights you may have in relation to late, lost, damaged or undelivered goods.
SECTION 11 — CANCELLATION RIGHTS FOR ONLINE PURCHASES
If you are a consumer purchasing online and applicable law gives you a statutory cooling-off period, you may have the right to cancel an eligible order without giving a reason.
For most eligible UK distance purchases, the cancellation period is 14 days from the day after you receive the goods.
After notifying us of a valid cancellation, you will generally have a further 14 days to return the goods.
Exceptions may apply under consumer law, including for certain sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed.
Further information is set out in our Refund Policy.
Our voluntary returns policy operates in addition to, and does not replace or restrict, your statutory rights.
SECTION 12 — RETURNS, REFUNDS AND FAULTY GOODS
Returns and refunds are governed by our Refund Policy together with applicable consumer law.
Nothing in our Refund Policy or these Terms limits your statutory rights in relation to goods that are:
• faulty;
• damaged;
• not as described;
• not of satisfactory quality;
• otherwise non-compliant with applicable consumer law.
Where a product is faulty, damaged, incorrect or not as described, please contact us at:
hello.solvee@gmail.com
We will assess the matter and provide an appropriate remedy where required by law.
SECTION 13 — INTELLECTUAL PROPERTY
The content made available through the Services, including text, product photography, graphics, logos, designs, videos, audio, website layouts and other materials, may be owned by or licensed to Sol-vee, Shopify or third parties.
Such materials may be protected by copyright, trademark and other intellectual property laws.
You may access and use the Services for your personal, non-commercial use.
Except where permitted by law or with our prior written permission, you must not reproduce, distribute, modify, republish, commercially exploit, scrape, systematically download or create derivative works from our protected content.
Nothing in these Terms transfers ownership of our intellectual property to you.
The Shopify name and trademarks belong to Shopify or its licensors.
Other third-party names and trademarks remain the property of their respective owners.
SECTION 14 — REVIEWS, COMMENTS AND USER CONTENT
If you submit a review, photograph, comment, suggestion or other content to us (“User Content”), you confirm that:
• you have the right to submit it;
• it does not infringe another person’s rights;
• it is not knowingly false or misleading;
• where relevant, you have disclosed any material incentive or compensation connected with the content;
• it complies with applicable law.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, adapt and distribute User Content for purposes connected with operating, improving and promoting our business and Services, subject to applicable law.
We may moderate or remove User Content where reasonably necessary, including where it is unlawful, abusive, misleading, fraudulent, defamatory, obscene, infringing or otherwise inappropriate.
We do not guarantee that we will publish or retain any review or User Content.
SECTION 15 — THIRD-PARTY TOOLS AND SERVICES
The Services may include features or tools provided by third parties.
Such services may include payment providers, subscription providers, analytics services, review platforms, social-media features and other integrations.
Your use of third-party services may also be governed by their own terms and privacy policies.
We are not responsible for third-party services to the extent that responsibility lies with the relevant third-party provider, except where applicable law provides otherwise.
SECTION 16 — THIRD-PARTY LINKS
Our Services may contain links to websites or services operated by third parties.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
Following a third-party link is at your own discretion.
You should review the terms and privacy policies of any third-party service you use.
SECTION 17 — RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify.
Purchases made through our store are contracts between you and Sol-vee, not between you and Shopify.
Shopify provides ecommerce technology and related services but is not the seller of products purchased directly from us.
Shopify may process personal information relating to your access to and use of the Services as described in our Privacy Policy and Shopify’s own privacy notices.
SECTION 18 — PRIVACY
Our collection and use of personal information is governed by our Privacy Policy.
Please review our Privacy Policy for information regarding:
• the personal information we collect;
• why we process it;
• lawful bases for processing;
• cookies and advertising;
• information sharing;
• international transfers;
• retention;
• your data-protection rights.
Our Privacy Policy is incorporated into these Terms by reference.
SECTION 19 — ERRORS AND INACCURACIES
Occasionally information on the Services may contain typographical errors, inaccuracies or omissions relating to matters such as:
• descriptions;
• pricing;
• promotions;
• availability;
• shipping charges;
• delivery estimates.
We may correct genuine errors and update information where reasonably necessary.
If an obvious pricing or product-information error affects an order before a binding contract has been formed, we may decline the order.
If an error is discovered after a contract has been formed, we will act in accordance with applicable consumer law and will not use this clause to remove rights that the law gives you.
SECTION 20 — PROHIBITED USES
You must not use the Services:
• for unlawful or fraudulent purposes;
• to infringe intellectual property or privacy rights;
• to harass, threaten, abuse or defame another person;
• to distribute malware or malicious code;
• to interfere with the security or operation of the Services;
• to obtain unauthorised access to systems or accounts;
• to scrape or harvest personal information unlawfully;
• to impersonate another person;
• to submit deliberately false or misleading information;
• to conduct spam, phishing or similar malicious activity.
We may suspend or terminate access where we reasonably believe these Terms have been materially breached.
SECTION 21 — AVAILABILITY OF THE SERVICES
We aim to keep the Services available and functioning properly.
However, we do not guarantee that the website or every feature will always be available, uninterrupted or error-free.
We may temporarily suspend or restrict parts of the Services for:
• maintenance;
• security;
• technical issues;
• updates;
• legal or regulatory reasons;
• circumstances outside our reasonable control.
Nothing in this section affects rights relating to products already purchased from us.
SECTION 22 — OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms excludes or limits liability for:
• death or personal injury caused by negligence where liability cannot lawfully be excluded;
• fraud or fraudulent misrepresentation;
• breach of rights which cannot lawfully be excluded under consumer law;
• any other liability that applicable law does not permit us to exclude.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.
We are not generally responsible for losses that were not reasonably foreseeable when the contract was formed.
Unless expressly agreed otherwise, our products and Services are supplied for domestic and private use.
If you use them for commercial, business or resale purposes, different legal considerations may apply.
Nothing in these Terms restricts remedies available to you under the Consumer Rights Act 2015 or other applicable mandatory consumer legislation.
SECTION 23 — EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delay or failure to perform an obligation where caused by events outside our reasonable control.
Such events may include:
• severe weather;
• natural disasters;
• strikes or industrial action not involving our own workforce;
• transport disruption;
• war or civil unrest;
• government action;
• telecommunications or internet outages;
• widespread payment-system failures;
• public-health emergencies.
Where such an event materially affects an order, we will take reasonable steps to minimise disruption and communicate with you where appropriate.
Your statutory rights remain unaffected.
SECTION 24 — TERMINATION
You may stop using the Services at any time.
We may suspend or terminate your access to the Services where reasonably necessary, including where:
• you materially breach these Terms;
• your use creates a security or fraud risk;
• we are legally required to do so.
Termination does not affect rights or obligations that arose before termination.
Provisions which by their nature are intended to survive termination will continue to apply.
SECTION 25 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or, where necessary, removed.
The remaining provisions will continue in effect.
SECTION 26 — WAIVER
If we delay or fail to enforce a right under these Terms, this does not mean that we permanently waive that right.
A waiver will only apply to the particular circumstances in which it is given.
SECTION 27 — TRANSFER OF THESE TERMS
You may not transfer your rights or obligations under these Terms to another person without our prior written consent, except where applicable law provides otherwise.
We may transfer our rights or obligations under these Terms as part of a legitimate business transfer, restructuring or similar transaction, provided that doing so does not reduce your statutory rights.
SECTION 28 — ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy and any other expressly incorporated policies, form the agreement between you and us concerning your use of the Services and purchases made through them.
Nothing in this section limits liability for fraudulent misrepresentation or affects rights that cannot lawfully be excluded.
SECTION 29 — GOVERNING LAW AND JURISDICTION
These Terms and contracts between you and us are governed by the laws of England and Wales.
If you are a consumer resident in another part of the United Kingdom or another country, you will continue to benefit from any mandatory consumer protections that apply to you under the law of your place of residence.
If you are a consumer, you may be entitled to bring proceedings in the courts available to you under applicable consumer law.
Nothing in this section is intended to deprive you of mandatory legal protections available in your jurisdiction.
SECTION 30 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect:
• changes to our Services;
• changes to our business;
• changes in law or regulation;
• changes to the technologies or providers we use;
• other legitimate operational reasons.
The latest version will be published on this page with an updated “Last updated” date.
Where required by law, we will provide reasonable notice of material changes.
Changes will not retrospectively remove rights that have already arisen under an existing contract.
SECTION 31 — HEADINGS
Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 32 — CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us at:
hello.solvee@gmail.com