Privacy policy
PRIVACY POLICY
Last updated: August 18, 2026
Sol-vee operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Sol-vee is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, store and otherwise process your personal information when you visit or use the Services, make a purchase or other transaction, contact us, or otherwise interact with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control in relation to the collection, use, processing and disclosure of personal information.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another individual.
Personal information does not include information that has been collected anonymously or properly de-identified so that it can no longer reasonably be linked to an identifiable individual.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
• Contact information, including your name, billing address, shipping address, telephone number and email address.
• Financial and payment information, including payment method, payment confirmation, transaction details and other payment-related information. Payment card information may be processed by Shopify and our payment providers rather than being stored directly by us.
• Account information, including usernames, passwords, preferences and account settings where applicable.
• Transaction information, including products you view, add to your basket, purchase, return, exchange or cancel, together with information about your previous transactions.
• Communications with us, including information you provide when contacting us for customer service, submitting an enquiry or otherwise communicating with us.
• Device and technical information, including your device type, browser, network connection, IP address and other online identifiers.
• Usage information, including information about how and when you access, browse, navigate or interact with our Services.
• Marketing and advertising information, including your marketing preferences and information relating to how you interact with our advertisements, emails or other marketing communications.
HEALTH AND SPECIAL CATEGORY INFORMATION
We do not seek to collect information about your health or medical conditions as part of the ordinary operation of our store.
Please do not include unnecessary information about medical conditions, symptoms, diagnoses, medications, treatment or other health matters when contacting us.
Purchasing a food supplement from us does not, by itself, mean that we will use your purchase to infer or profile a particular health condition about you.
If you voluntarily provide health-related information to us, for example when making a customer service enquiry, we will seek to process only the minimum information reasonably necessary to respond to your enquiry and will handle such information in accordance with applicable data protection law.
We do not use health-related information for targeted advertising or to build profiles about your medical condition.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
• Directly from you, including when you make a purchase, create an account, contact us, subscribe to marketing communications, use our Services or otherwise provide information to us.
• Automatically through the Services, including through your device, browser, cookies, pixels and similar technologies when you visit or interact with our website.
• From service providers acting on our behalf, including Shopify, payment processors, fulfilment providers, delivery providers, analytics providers, customer-support providers and technology suppliers.
• From advertising, marketing and business partners where permitted by applicable law.
• From other third parties where you have authorised the disclosure or where the collection is otherwise permitted by law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us, we may use your personal information for the following purposes:
Providing, Tailoring and Improving the Services
We may use personal information to:
• process and fulfil orders;
• process payments;
• arrange delivery;
• manage subscriptions where applicable;
• process returns, refunds or exchanges;
• maintain customer accounts;
• remember preferences;
• provide customer service;
• communicate with you about your orders or account;
• enable product reviews or other customer features;
• recommend relevant products;
• maintain and improve the functionality and performance of our Services.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to:
• send marketing and promotional communications by email, text message or other permitted channels;
• measure the effectiveness of marketing campaigns;
• show or help facilitate online advertising;
• personalise marketing based on interactions with our Services.
Where consent is required for marketing communications, non-essential cookies or similar technologies, we will seek that consent.
You may withdraw your consent to marketing at any time.
Security and Fraud Prevention
We may use personal information to:
• authenticate accounts;
• maintain the security of our Services;
• detect, prevent and investigate suspected fraud;
• identify malicious, illegal or unauthorised activity;
• protect our customers, our business and third parties;
• prevent misuse of our Services.
Communicating With You
We may use personal information to respond to questions, provide customer support, communicate about transactions and maintain our relationship with you.
Legal and Regulatory Purposes
We may process personal information where necessary to:
• comply with applicable laws;
• maintain tax, accounting and business records;
• respond to lawful requests from courts, regulators, government authorities or law-enforcement bodies;
• establish, exercise or defend legal claims;
• enforce our terms and policies;
• investigate potential violations of our terms or applicable law.
OUR LAWFUL BASES FOR PROCESSING
Where UK GDPR, EU GDPR or another applicable data protection law requires us to identify a lawful basis for processing personal information, we rely on one or more of the following:
Performance of a Contract
We process information where necessary to enter into or perform our contract with you, including:
• processing orders and payments;
• arranging fulfilment and delivery;
• managing subscriptions;
• processing returns and refunds;
• providing transactional communications;
• providing customer support relating to your order.
Consent
We may rely on your consent for activities including:
• certain marketing communications;
• non-essential cookies and similar technologies;
• certain personalised or targeted advertising activities where consent is legally required.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Legitimate Interests
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
These interests may include:
• preventing fraud and misuse;
• securing our Services;
• improving our website and customer experience;
• understanding how customers use our Services;
• administering and developing our business;
• responding to ordinary customer enquiries;
• protecting our legal and commercial interests.
Legal Obligations
We process personal information where necessary to comply with obligations imposed upon us by law, including tax, accounting, consumer-protection, regulatory and legal requirements.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where necessary for legitimate purposes consistent with this Privacy Policy.
This may include:
Shopify and Service Providers
We may disclose information to Shopify and to suppliers who perform services on our behalf, including providers of:
• website hosting and ecommerce services;
• payment processing;
• IT and technical services;
• data analytics;
• customer support;
• cloud storage;
• order fulfilment;
• shipping and delivery;
• email and communications services;
• fraud prevention.
Advertising and Marketing Partners
Where permitted by law, we may work with advertising and marketing partners to provide advertising, measure advertising performance or deliver marketing services.
Our partners may process information in accordance with their own privacy notices.
Where applicable law gives you the right to opt out of certain targeted advertising or data-sharing practices, you may exercise those rights through our customer privacy controls or through Shopify’s privacy controls.
Your Instructions or Consent
We may disclose information where you ask or authorise us to do so, including where necessary to deliver an order, use a social-media integration or interact with another third-party service.
Affiliates and Corporate Transactions
We may disclose personal information:
• within our corporate group where applicable;
• in connection with a merger, acquisition, restructuring, financing, sale of assets, insolvency or similar business transaction.
Legal Requirements and Protection of Rights
We may disclose information where necessary to:
• comply with applicable law;
• respond to subpoenas, court orders, warrants or other valid legal processes;
• enforce applicable terms or policies;
• protect our rights, property or Services;
• protect the rights, safety or property of customers or other persons.
RELATIONSHIP WITH SHOPIFY
Our Services are hosted and supported by Shopify.
Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify’s services and the functionality available to merchants such as us.
Information submitted through our Services may therefore be transmitted to and processed by Shopify and other third parties, including organisations located outside the country in which you reside.
We may also use Shopify features which combine information relating to interactions with our store, Shopify and other merchants in order to provide, protect, personalise or improve Shopify-powered services.
In circumstances where Shopify independently determines the purposes and means of its processing, Shopify is responsible for that processing and for responding to applicable requests concerning such processing.
You can learn more about Shopify’s processing practices in the Shopify Consumer Privacy Policy.
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Shopify Privacy Controls / Privacy Portal:
https://privacy.shopify.com/en
COOKIES AND SIMILAR TECHNOLOGIES
Our Services may use cookies, pixels and similar technologies for purposes such as:
• operating essential website functionality;
• remembering your preferences;
• analysing website traffic and performance;
• measuring marketing;
• personalising content or advertising where permitted.
Where required by applicable law, non-essential cookies will not be used until the appropriate consent has been obtained.
You can manage available privacy and cookie preferences through the privacy controls presented on our website.
THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites, services or platforms operated by third parties.
If you follow a link to a service that is not owned or controlled by us, that third party’s privacy policy and terms will apply.
We are not responsible for the privacy, security, accuracy or practices of third-party websites or services.
Information you disclose through public or semi-public platforms, including social-media platforms, may be visible to other users and may be used by those third parties in accordance with their own policies.
CHILDREN’S DATA
Our Services are not directed at children.
We do not knowingly seek to collect personal information from children under the age of 16.
Where UK data protection law applies, special rules may apply where an online service relies upon a child’s consent to process personal information, including the UK GDPR provisions relating to children under 13.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at hello.solvee@gmail.com so that we can investigate and, where appropriate, delete the information.
We do not knowingly sell or share the personal information of children for targeted advertising.
SECURITY OF YOUR INFORMATION
We take reasonable organisational and technical measures designed to protect personal information.
However, no method of transmission, storage or electronic security is completely secure, and we cannot guarantee absolute or perfect security.
Please do not send sensitive or confidential information through insecure communication channels.
You are responsible for safeguarding any passwords or account credentials associated with your use of the Services.
RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, maintain business and accounting records, comply with legal obligations, resolve disputes and enforce agreements.
As a general guide:
• Order, payment and transaction records may be retained for up to 7 years where necessary for tax, accounting, legal or record-keeping purposes.
• Customer-service communications may generally be retained for up to 3 years after the enquiry is resolved, unless a longer period is reasonably necessary in connection with an order, dispute or legal requirement.
• Account information may be retained for as long as your account remains active and for a reasonable period afterwards where necessary for legal, security or record-keeping purposes.
• Marketing information may be retained until you unsubscribe or otherwise withdraw your consent or object to the relevant marketing, after which we may retain limited suppression information so that we can honour your request.
• Cookie and analytics information is retained in accordance with the retention periods applicable to the relevant technology or provider.
We may retain information for longer where required by law, necessary to establish or defend legal claims, or necessary in relation to an ongoing dispute or investigation.
Where information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it.
YOUR RIGHTS AND CHOICES
Depending on where you live and subject to applicable law, you may have some or all of the following rights.
These rights are not absolute and may be subject to legal exemptions.
Right of Access
You may have the right to request confirmation as to whether we process your personal information and to receive a copy of personal information we hold about you.
Right to Deletion / Erasure
You may have the right to request deletion of personal information in certain circumstances.
Right to Correction
You may have the right to request correction of inaccurate or incomplete personal information.
Right to Data Portability
In certain circumstances, you may have the right to receive personal information in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller where technically feasible.
Right to Object
You may have the right to object to certain processing carried out on the basis of legitimate interests.
You have the right to object to direct marketing.
Right to Restrict Processing
You may have the right to request that processing of your personal information be restricted in certain circumstances.
Right to Withdraw Consent
Where processing is based upon your consent, you may withdraw that consent at any time.
Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Rights Relating to Targeted Advertising, Sale or Sharing
Depending on where you live, you may have rights to opt out of certain uses of personal information that applicable law defines as a “sale”, “sharing” or processing for targeted advertising.
Where available, these rights can be exercised using the privacy controls provided through our website or Shopify.
Shopify Privacy Controls:
https://privacy.shopify.com/en
Where required by applicable law, we may also recognise supported opt-out preference signals such as Global Privacy Control.
More information about Global Privacy Control is available at:
https://globalprivacycontrol.org/
MARKETING COMMUNICATIONS
You may unsubscribe from promotional emails at any time using the unsubscribe link provided within those messages.
If you unsubscribe from marketing, we may still send non-promotional communications relating to matters such as:
• existing orders;
• subscriptions;
• payments;
• refunds;
• security;
• customer-service enquiries;
• changes affecting your account or our contractual relationship.
EXERCISING YOUR RIGHTS
You may exercise applicable privacy rights by contacting us at:
hello.solvee@gmail.com
You may also be able to exercise certain Shopify-related privacy rights using:
https://privacy.shopify.com/en
We will not discriminate against you for exercising a legal privacy right.
We may need to verify your identity before fulfilling a request where permitted or required by law.
Where applicable law permits an authorised representative to submit a request on your behalf, we may require evidence that the representative is properly authorised and may ask you to verify your identity directly.
We will respond to valid requests within the timescale required by applicable law.
COMPLAINTS
If you have a complaint about how we collect or process your personal information, please contact us first at:
hello.solvee@gmail.com
We will endeavour to investigate and respond appropriately.
United Kingdom
If you are located in the United Kingdom and are dissatisfied with the way in which we have handled your personal information or your complaint, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Information Commissioner’s Office:
https://ico.org.uk/
European Economic Area
If you are located in the European Economic Area, you may have the right to lodge a complaint with the data protection supervisory authority responsible for your country of residence, place of work or the place where you believe an infringement has occurred.
A list of European data protection authorities is available through the European Data Protection Board:
https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
INTERNATIONAL TRANSFERS
We and our service providers may transfer, store or process personal information in countries other than the country in which you live.
Where personal information protected by UK or EEA data protection law is transferred to another country and an appropriate safeguard is legally required, we will rely upon a recognised transfer mechanism.
Depending on the circumstances, this may include:
• an adequacy decision or adequacy regulation;
• the European Commission’s Standard Contractual Clauses;
• the UK International Data Transfer Agreement;
• a UK Addendum to the European Commission’s Standard Contractual Clauses;
• another lawful transfer mechanism permitted under applicable data protection law.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including where necessary to reflect:
• changes to our business or Services;
• changes to the technologies or providers we use;
• changes to our privacy practices;
• legal or regulatory requirements.
Where we update the policy, we will publish the revised version on our website and change the “Last updated” date.
Where required by applicable law, we will provide additional notice of material changes.
CONTACT
If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise an available privacy right, please contact us at:
hello.solvee@gmail.com
For the purposes of applicable data protection law, Sol-vee is the controller of personal information processed for the purposes described in this Privacy Policy, except where another organisation, such as Shopify, acts as an independent controller in relation to its own processing activities.