Política de cancelación
SUBSCRIPTION CANCELLATION POLICY
Last updated: August 18, 2026
SUBSCRIPTIONS
Certain products available through Sol-vee may be offered on a recurring subscription basis.
When you purchase a subscription, you agree to receive repeat deliveries at the frequency shown to you before checkout.
The subscription price, delivery frequency, any introductory or subscription discount, and the recurring payment terms will be displayed before you complete your purchase.
Your payment method will be stored securely by our payment and subscription providers and will be charged automatically for each recurring order unless you cancel the subscription before the relevant renewal is processed.
Our subscriptions are standard recurring-payment subscriptions and are not prepaid subscriptions unless expressly stated otherwise.
AUTOMATIC RENEWAL
Subscriptions continue automatically until cancelled.
By selecting a subscription option and completing your purchase, you authorise us and our payment providers to charge your chosen payment method for future recurring orders in accordance with the subscription terms presented at checkout.
The recurring amount charged will be the amount applicable to your subscription at the time of renewal, including any subscription discount or other pricing arrangement that applies.
Where we are required by law to notify you of a material change to your subscription price or terms, we will do so before the change takes effect.
CANCELLING YOUR SUBSCRIPTION
You may cancel your subscription at any time before the next recurring order has been processed, subject to any minimum commitment that was clearly disclosed and agreed to before purchase.
You can manage or cancel your subscription through the subscription-management link provided in your order or subscription emails.
If you are unable to access your subscription portal, you may contact us at:
hello.solvee@gmail.com
We recommend cancelling sufficiently in advance of your next scheduled renewal.
Once a recurring payment has already been successfully processed and the corresponding order has entered fulfilment, cancelling the subscription will prevent future renewals but will not automatically cancel that order.
Any request to cancel or return an order that has already been processed will be handled in accordance with our Refund Policy and your statutory consumer rights.
CHANGING YOUR SUBSCRIPTION
Where available through your subscription portal, you may be able to make changes such as:
• cancelling your subscription;
• changing your delivery schedule;
• updating payment information;
• changing your delivery address;
• skipping an upcoming delivery;
• changing eligible subscription products or quantities.
The options available may depend on the status of the subscription and whether an upcoming order has already been processed.
If you require assistance, contact:
hello.solvee@gmail.com
FAILED OR EXPIRED PAYMENTS
If a recurring payment cannot be processed because your payment method has expired, been declined or is otherwise unavailable, our payment or subscription provider may automatically retry the payment.
You may receive an email asking you to update your payment details.
We may pause or cancel a subscription where recurring payments repeatedly fail.
CANCELLATION OF A SUBSCRIPTION VS CANCELLATION OF AN ORDER
Cancelling a subscription and cancelling an individual order are different actions.
Cancelling your subscription stops future recurring orders from being created.
It does not necessarily cancel an order that has already been generated, paid for, dispatched or entered fulfilment.
If you need assistance with an existing order, please contact us as soon as possible at:
hello.solvee@gmail.com
RETURNS AND REFUNDS
Cancellation of a subscription does not automatically entitle you to a refund for products that have already been supplied or an order that has already been processed.
Returns and refunds are governed by our Refund Policy together with your statutory consumer rights.
Please refer to our Refund Policy for information about:
• our voluntary return period;
• unopened and unused products;
• faulty, damaged or incorrect products;
• refunds;
• statutory cancellation rights.
UK STATUTORY CANCELLATION RIGHTS
If you are a UK consumer purchasing online, you may also have statutory cancellation rights under applicable consumer law.
For most eligible online purchases of goods, consumers generally have 14 days after receiving the goods to notify the trader that they wish to cancel, followed by a further 14 days to return the goods. Certain exceptions apply. [oai_citation:1‡GOV.UK](https://www.gov.uk/online-and-distance-selling-for-businesses?utm_source=chatgpt.com)
These statutory rights are separate from the ability to cancel future subscription renewals and are not restricted by this policy.
Additional statutory rules concerning subscription contracts may also apply where legally applicable.
SUBSCRIPTION COMMUNICATIONS
We may send you transactional communications relating to your subscription, including:
• confirmation of your subscription;
• upcoming renewal information;
• payment confirmations;
• failed-payment notifications;
• changes to your subscription;
• cancellation confirmations;
• other information reasonably necessary to administer the subscription.
These are service communications and may continue even if you have opted out of promotional marketing emails.
CONTACT US
If you have any questions about cancelling, changing or managing your subscription, please contact us at:
hello.solvee@gmail.com